by Dr Ray McHale | 5 Oct, 2023 | Trust, Trustworthiness
It’s important that you understand your propensity to trust. Propensity plays a critical role in the trust cycle. How you and others are influenced by individual propensity can make the world of difference. How readily others are prepared to trust you and vice...
by Dr Ray McHale | 12 Sep, 2023 | Trust, Trustworthiness
Are you really trustworthy? You may think you are, but what would your customers, colleagues or manager say? We all want to be thought of as trustworthy because that’s essential to gain the trust of others. If your trustworthiness can’t be consistently...
by Dr Ray McHale | 26 Jul, 2023 | Trust, Trustworthiness
We all know customers can dislike a lot of things, but there are three (3) in particular that will elicit stronger emotions than a simple dislike. If you want to know how to kill your customers’ trust, keep reading. Trust is largely earned from others through...
by Dr Ray McHale | 4 Jun, 2023 | Trust, Trustworthiness
This post is about trusting the wrong people. A friend of mine had his trust betrayed a number of years ago by someone who wanted to merge their respective businesses. They had verbally agreed to a 50/50 equity split in a new company and, on that basis, spent months...
by Dr Ray McHale | 22 May, 2023 | Trust, Trustworthiness
There are numerous NPS limitations and pitfalls that will be examined in this post. When we speak with companies about what non-financial metrics they use to assess performance, NPS ranks highly amongst three metrics. The others being employee engagement and customer...
by Dr Ray McHale | 29 Mar, 2023 | Trust, Trustworthiness
It’s time to measure trust. There are many things that can’t be measured but must still be managed. Sometimes the most important data required to manage a company is unknown or unknowable. But, fortunately, data about trust doesn’t fall into either of those...
