by Dr Ray McHale | 22 May, 2023 | Trust, Trustworthiness
There are numerous NPS limitations and pitfalls that will be examined in this post. When we speak with companies about what non-financial metrics they use to assess performance, NPS ranks highly amongst three metrics. The others being employee engagement and customer...
by Dr Ray McHale | 8 Apr, 2023 | Trust
If you are involved in the recruiting process at your company, it’s important you’re able to build trust and assess integrity. It’s clear that attracting quality human capital is proving to be one of the most challenging problems facing many industries....
by Dr Ray McHale | 29 Mar, 2023 | Trust, Trustworthiness
It’s time to measure trust. There are many things that can’t be measured but must still be managed. Sometimes the most important data required to manage a company is unknown or unknowable. But, fortunately, data about trust doesn’t fall into either of those...
by Dr Ray McHale | 21 Feb, 2023 | Trust, Trustworthiness
Is your company walking the talk on trust? As abstract and amorphous as the concept of trust may appear, we all implicitly know how essential it is to business success. Nothing meaningful or valuable happens without it. Walking the talk on trust Which is why many...
by Dr Ray McHale | 22 Jan, 2023 | Trust, Trustworthiness
Trust matters in business. When you think about it, our economy is essentially a huge and complex network of relationships built on trust. Organisations of all types, and the many relationships they have with their key stakeholders, are functional because they trust...
